Share Of Model is committed to delivering reliable, secure and resilient services. This page outlines our Service Level Agreements (SLA) and Service Level Objectives (SLO), designed to ensure transparency while protecting the integrity of our infrastructure.Documentation Index
Fetch the complete documentation index at: https://docs.shareofmodel.ai/llms.txt
Use this file to discover all available pages before exploring further.
Service reliability commitment
Services are built on a multi-cloud architecture for high availability and business continuity. System performance and availability are continuously monitored to meet defined service objectives.Service Level Objectives (SLO)
Performance and reliability targets:| Objective | Target |
|---|---|
| Availability | ≥ 99.9% uptime on critical services |
| Performance | Optimised response times for core functionality |
| Data protection | Regular backups with controlled recovery objectives |
Service Level Agreements (SLA)
In the event of an incident impacting service availability:| Metric | Commitment |
|---|---|
| Incident acknowledgment | Within 30 minutes during business hours (Mon–Fri) |
| Recovery Time Objective (RTO) | Up to 4 hours |
| Recovery Point Objective (RPO) | Up to 2 hours |
Resilience and continuity
Industry best practices for rapid recovery and minimal disruption:- Redundant infrastructure across multiple regions.
- Automated failover mechanisms.
- Regular disaster-recovery testing and continuous improvement.
Communication and transparency
In case of disruption:- Clients receive prompt status updates.
- Communication is maintained until full resolution.
- Post-incident summaries are provided when relevant.
Contractual flexibility
All SLA and SLO commitments can be adapted and formalised through specific contractual agreements to meet individual client needs.
Compliance and security
Our processes align with ISO 27001 and SOC 2 Type II. Additional documentation is available under NDA when required.What’s next
Security & Compliance
The underlying security posture.
Data Collection & Compliance
What we collect and how we store it.